It is critical for you to understand your legal rights in light of the defects that your vehicle may be experiencing. The laws relating to your new motor vehicle warranty (or an extended warranty or service contract for used vehicles) can be confusing, and sometimes require procedures that, if not followed properly, can impair your ability to enforce your legal rights. Do not rely upon what you may have been told by the dealer or manufacturer representative. Our free case review is the first step to addressing the problems with your vehicle and, if necessary, enforcing your legal rights. We can review the facts of your case and provide you with clear, concise guidance about your rights and options. If you want us to represent you, we will take every effort to handle your claim in an efficient, cost-effective manner. If we do not prevail in the case, you are not responsible for our attorney’s fees, so there is little risk in having us handle your lemon law claim.
Take the First Step! Fill out our quick and easy lemon law claim evaluation, which will give us the essentials that we need to know about your vehicle and your situation. Once we get this, we can contact you to discuss your options. If necessary, we can set up a follow-up meeting in our Raleigh office. For consumers outside the Raleigh/Durham area, we offer video conferences via Skype or can simply handle the entire claim by telephone and email. Our firm does not charge you any legal fees for handling your lemon law claim. Rather, the NC Lemon Law and the Federal Lemon Law (Magnuson-Moss Warranty Act) permit consumers to recover those fees from the manufacturer, dealer, or other third-party warranty provider.
Use the NC Lemon Law to Protect Yourself
While we can help you with your lemon claim, there are certain things that you should do to protect yourself now, and to help us help you later.
- Request and keep all repair records from any dealership that has done any warranty repair or other repair or maintenance on your vehicle. Dealers may not give you a repair order documenting your visit if they claim they were “unable to duplicate” the problem, or they did not perform any repair work. Regardless of what they did, you have a right to get a record of any repair visit to a dealer, so be sure you demand one.
- Keep all maintenance records, and stay on top of any required manufacturer maintenance schedules for your vehicle.
- Video and Photographs are important! Nowadays, it is easy to take a quick video or photo with a cell phone to document an intermittent problem. This can be critical evidence in proving a case where a dealer or manufacturer claims that they cannot identify a problem. Is the check engine light on? Take a photo of it. Is the vehicle vibrating while driving, or shutting off intermittently? Take a video of the problem if it can be done safely and without endangering you or other drivers.
- Finally, contact our lemon law firm immediately to discuss your situation.
If your new vehicle been in the shop for warranty repairs three or more times for the same problem, or has it been in the shop for repairs for more than twenty days within twelve months of the warranty period, then the short answer is yes, as you may have a claim under the NC Lemon Law. If you think that you may have bought a lemon, you do not have to put up with the hassle and aggravation of getting the problem resolved, in addition to the problems already created by a vehicle that doesn’t work. It is sometimes confusing, oftentimes frustrating, and always inadvisable to attempt to go it alone against vehicle manufacturers when dealing with a NC lemon law warranty claim, and so we are here to help.
We have helped hundreds of North Carolina consumers just like you. As a local NC Lemon Law firm, we can review your claim to see if you may be able to use the lemon law to get the manufacturer to repurchase or replace your vehicle. You may be entitled to have the manufacturer buy the vehicle back from you or replace it with a comparable new vehicle. In some cases, if you wish to keep your vehicle, we can negotiate with the manufacturer to receive a partial refund of the purchase price for the lost value caused by the vehicle’s defects. When you are experiencing the hassle of dealing with multiple repairs for a car, you need an advocate on your side who can communicate and negotiate with the manufacturer or dealer on your behalf.
How Can The NC Lemon Law Work For You?
The NC Lemon Law can help you get rid of your car or truck if it turns out to be a lemon! We know how frustrating it is to find out that your new car is not what you thought it was going to be! However, the NC Lemon Law is one of the best in the nation, and we can help you use it to your advantage. We empathize with your situation and know how troublesome it can be to take time from your life to return a lemon vehicle to the shop for numerous, unsuccessful repairs.
The NC Lemon Law is meant to help those who have bought or leased a new car or truck that has a chronic, irreparable problem or series of problems. It forces manufacturers to take responsibility for the warranties they offer and the vehicles they sell. Generally speaking, the NC Lemon Law works like this:
- if your vehicle has gone to the manufacturer’s authorized repair shop for a warranty repair four or more times, addressing the same problem…
- the vehicle has been in the shop for more than 20 days over the last year…
Then the manufacturer has to either buy the vehicle back from you, or give you a replacement. When your vehicle has met either of these criteria, the choice is yours!
How We Can Help You Get Rid of Your Lemon
All of our NC Lemon Law cases are taken on contingency, meaning you pay no attorney fees for our representation. There is no risk to you to call us and see how we can help. Do not try to go up against the manufacturer of your lemon without first contacting us to see if we can help! Often we can achieve a faster and more equitable resolution than you could do on your own, and you don’t have to worry about the headache that comes with having to deal with both your defective vehicle and the manufacturer.
No manufacturer likes to (or will) admit that one of their vehicles is a lemon, nor do they tend to respond well when a confronted with a consumer’s claim. We know and understand the NC Lemon Law, and the procedures required to file a claim successfully. We have experience and a successful track record in helping our clients resolve their NC Lemon Law claim against virtually every major car manufacturer. If your vehicle is a lemon, we will investigate, prepare, and file your claim, and negotiate with the manufacturers on your behalf to save you the stress and hassle of dealing with them yourself.
As the saying goes, “Justice Delayed is Justice Denied”. Your vehicle isn’t going to fix itself, so be sure to take action today. Do not wait on the manufacturer to “come around” and admit that they sold you a lemon, as every day that passes only benefits them. Our office is centrally located in Raleigh, North Carolina, but we help people state-wide with their NC Lemon Law claims.
Give us a call today at 919–981–4475, or start by filling out our quick and easy NC Lemon Law claim evaluation.