NC lemon law attorney Matt Norris fights for North Carolina consumers against defective vehicle manufacturers. Above all, we know your case is unique. We work directly with you to learn the facts. Then we negotiate with the manufacturer on your behalf and fight to get you the outcome you deserve.
How Our NC Lemon Law Attorney Can Help You
Free No-Obligation Case Review We review all documents related to your lemon law claim. We cut through misinformation from dealers and manufacturers. It costs you nothing and carries no obligation.
Wins Against Major Manufacturers We have resolved lemon law claims against General Motors, Chrysler, Ford, Toyota, Honda, BMW, Mercedes-Benz, Stellantis, and more. Read our case results to see what we have won for NC consumers.
We Go to Court When Needed Some manufacturers refuse to comply with the law. Others refuse to offer a fair settlement. In those cases, we file suit. We do not back down. In court, you have an experienced trial attorney who fights for your rights in court.
Win-Win Representation We take all lemon law cases on a contingency basis. Under NC law, the manufacturer pays attorney fees, court costs, and filing fees when you win. If we do not win your claim, you owe us nothing. In short, there is zero financial risk to you.
24/7 Client Portal Access You get around-the-clock access to your case through our Clio client portal. Review documents, communicate with us securely, and track your case progress at any time from any device.
Does Your Vehicle Qualify Under the NC Lemon Law?
North Carolina’s Lemon Law — the New Motor Vehicles Warranties Act — protects consumers who purchase new vehicles with defects the manufacturer cannot fix. You can learn about the basics here, but in general your vehicle may qualify if it meets one of these two thresholds:
Four or more repair attempts for the same defect. Your vehicle has been to an authorized dealer four or more times for the same problem. Each visit must be documented with a written repair order. Always demand one — even when the dealer says they could not find the problem. In addition, before or at the fourth visit, you must provide written notice that this is the final repair attempt. Many NC consumers miss this step. We handle it for you.
Twenty or more business days out of service. Your vehicle has spent 20 or more cumulative business days at a dealership for warranty repairs within any 12-month period. This threshold can involve multiple different defects — not just one repeated problem.
The defect must also substantially impair the vehicle’s use, value, or safety. Serious engine, transmission, and electrical problems typically meet this standard. Minor cosmetic issues typically do not.
Not sure if your vehicle qualifies? Call us. We review your repair history for free and give you a straight answer. You can also check your vehicle’s recall status at the NHTSA recall database.
What You Can Recover
If your vehicle qualifies, NC’s Lemon Law gives you the right to choose one of the following remedies:
Full Refund — Buyback. The manufacturer repurchases your vehicle at the original contract price, including sales tax, documentation fees, and all finance charges. A mileage offset applies per the statutory formula. We challenge any deductions that are not supported by law.
Replacement Vehicle. The manufacturer provides a comparable new vehicle. There is no mileage deduction for replacements. You drive away in a vehicle you can trust.
Cash Settlement. In some cases, the manufacturer offers a negotiated cash payment to compensate for the vehicle’s diminished value. Whether this is the right outcome for your situation is something we discuss with you before you accept anything.
Under NC’s fee-shifting provisions, the manufacturer pays your attorney’s fees when you win. You pay nothing out of pocket. If we do not win your case, you owe us nothing.
Why Choose Norris Law Firm PLLC?
Many national lemon law advertisers take cases remotely, with no attorney located in North Carolina, and most with no real intention of filing suit in a North Carolina court. When manufacturers stall, those firms move on. We don’t.
Matt Norris is based in Wake Forest, NC, is licensed in North Carolina, and is admitted to all NC federal district courts. He is a member of the National Association of Consumer Advocates — the premier organization for consumer protection attorneys. He litigates here when manufacturers refuse to do right by his clients. That credibility changes how manufacturers negotiate from day one.
Read our client testimonials to hear directly from NC consumers we have helped. Then read our case results to see the refunds, replacements, and settlements we have obtained.
Serving All of North Carolina
We represent consumers statewide — from the mountains to the coast. Distance is never a barrier. Consultations happen by phone or video. We exchange documents electronically, so you never have to come to our office and we can help you wherever you may live in the state.
Our clients come from Raleigh, Durham, Chapel Hill, Charlotte, Greensboro, Winston-Salem, Wilmington, Fayetteville, Asheville, and every city and county across North Carolina.
Take the first step today. Call 919.981.4475 or contact us online for a free case review. NC’s Lemon Law is on your side — and so are we. No fee unless we win your case.
