We endured until the end
We went through arbitration on our own and we lost. We thought it was hopeless until we called Matt. He listened to our grievances and worked immediately on our case. He put our minds at ease. It was like the peace of mind you get when you are a young child and you know that your parents will make everything all right. Matt is a legal bulldog who fought the bully car manufacturer for us. He got us out of our lemon and we are very pleased with our new car.
Matt is the best
Matt and his assistant Rachel were both wonderful to work with. My case was more difficult than the average because instead of doing an even trade I wanted to go with a different model. Matt worked tirelessly for months to help me reach an agreement with the manufacturer that I was satisfied with. I spoke with several N.C. Lemon Lawyers and decided that Matt was the one who would work the hardest for me. He definitely delivered and kept me positive throughout the entire process. He communicated regularly and kept me updated on every single detail of the case. If you have a lemon vehicle I would absolutely recommend him to represent you!
Went above and beyond to settle my case!
Matt is a great lawyer! He answered all my questions before and during the court case. He is extremely knowledgeable and efficient. I am beyond happy with the results Matt got for my case and I would definitely recommend him!
Matt is great!
We had a vehicle with many different problems and multiple visits to the dealership in the first 12 months. After two months negotiating with the dealership and manufacture OURSELVES, we were given an unreasonable ‘offer’ with some pitfalls set by the dealership.
We contacted a couple of attorneys and only Matt agreed with us and thought the offer was not reasonable. He took care of everything professionally. Except sending the repair orders and signing some paper works, we literally didn’t have to worry about anything else. In about two weeks, the manufacture made an offer in our favor, a replacement even with a higher trim.
Rule of thumb. Don’t waste your valuable time negotiating with the dealership or manufacture. Call Matt immediately if you think you have a lemon law claim! He will work hard to get you the best result and it will be so much better than what you could get on your own.
Excellent lemon law attorney! 5 stars!!!
Excellent lemon law attorney
Matt helped us with a car we purchased as a certified pre-owned, which we later found out had about $10,000 worth of damage to it from an accident not disclosed to us. After trying unsuccessfully to deal with the dealership in the matter, Matt came in and helped us collect further information and reach a settlement which allowed us to regain the amount we put towards the car and some additional monies. We are grateful for his time and expertise as he saw everything through and we were very pleased with the settlement. Always remained professional, and informative - and explained every step. We hope to never have this experience again when purchasing a car, but we will definitely recommend Matt to anyone that does!
Undisclosed Damage Certified Pre-Owned
Mr. Norris took on my case against a corrupt contractor who was swindling people out of money, including me. This contractor damaged my property up and wanted more money to finish the job. The contractor took payment and left without completing the work. We hired another contractor to finish the job. I hired Mr. Norris to go after him and we not only got our money back but also the cost for the new contractor to come in and fix the old guy's work.
Mr. Norris was able to go to court and win the case, but then went after the first contractor's assets and forced him to pay up- he was there every step of the way. If you need a lawyer, call the Norris Law Firm.
Excellent Attorney- Took on a corrupt business for me and we won!
After purchasing a new 2015 RV travel trailer built by a well known RV manufacturer our troubles began. During our 1st year repairs took in excess of 190 days to fix. We then began searching for a "Lemon Law" attorney here in NC but quickly found no lemon law applied to non-motorized RV's but, Magnusson-Moss Warranty Act could apply. Searching for a attorney finally lead us to Matt Norris who, after reviewing our case and meeting with us, agreed that we did have a viable case. We agreed to sue the RV manufacturer and hired Matt. Final outcome was a fair settlement. We cannot thank Matt enough for not wavering when dealing with a large corporation selected attorney. Matt kept us informed each step of the journey and advised us appropriately, and that paid off for us. We highly recommend Matt Norris (Norris Law Firm), he is very professional, honest and has good integrity.
Highly Recommend Matt Norris
I hired Mr. Norris to handle a case where a dealer sold me a car that had been in an accident, and the dealer did not disclose this fact. The dealer hid the fact that the car had been in an accident. I had to take my car to a body shop to learn the full extent of the damages. Mr. Norris made time to meet me at the body shop, and to talk to the guy who inspected my car. I was really impressed! The whole time that Mr. Norris was handling my case he kept me informed, answered my questions, and made the whole process easy. I would recommend the Norris Law Firm to anyone who is having an consumer problem.
I bought a car from a dealership in Wilmington, N.C. and I tried to return it the next day and they told me they had already auctioned my car off. I contacted Mr. Norris and he was so great.
A great lawyer
Superb Legal Representation
So let start with my story. About 2 years ago i leased a 2014 VW GTI brand new. After about a 2k miles i started having tons of problems, so I contacted Mr Norris. I told him of my issues and he got to work quick. I had about 12 repair papers and the car had been sitting at the dealership for all in all over 30 days. I really didn't think i had a leg to stand on with a lemon claim but Mr Norris looked over my case and told me that I had a good case and with all my paperwork I had some leverage. So he contacted VW Group of America and spoke with them and scheduled a meeting with one of the big guys that represented VW. During this meeting I was asked some questions that i wasn't entirely sure about. And that's when Mr Norris stepped in and really let them have it. The longer i listened to Mr Norris asking them questions he really surprised me and made me think in my head (Damn Matt's good!). He was asking them questions that were making them stutter and not know a answer to. After the meeting was over I spoke with Mr Norris and i asked him how did he think it went. He told me that it went well and just to hear that was a relief considering i was nervous before i went. He then told me that he would contact me in about 2-3 days to let me know how everything was gonna go. After 2 days i got a call from Mr Norris and got some great news. VW had ruled in my favor! And it was only because of Mr Norris professional work. His work pulled through and he successfully got me out of my car AND got me alot of my payments back. And thanks to him helping me out ALOT I now have a new car and was able to pay off some bills with the money I got back. So now I am doing better with a nicer car and have less bills! I would definitely recommend Mr Norris to anyone that's in the same boat I once was in. Matt will Get to work on your case quickly and have you out of your car in no time. And remember, the faster you call Matt is the faster you can get out of your problematic car!
Mr Norris helped me out Bigtime!
Mr. Norris helped me with a lemon law case regarding a well known foreign car manufacturer. He did not let up and I was very satisfied with the outcome of the case. Through out the proceeding Mr Norris made it a point to contact me with every little detail, I was never kept guessing. I highly recommend Matt Norris if you have any automobile manufacture issues.
Contacted Matt from San Diego due to a vehicle that I purchased in NC. Advised me properly, helpful and very professional. Processed and got results quicker than I expected. Constantly informed me of any changes and updates along the process.
Consumer Protection & Lemon Law
Matt Norris rescued us from a vehicle that was full of issues. If it had not been for Matt with Lemon Law protection we would've been stuck with a truck that would not run. It was a brand new Truck. Chrysler purchased this truck back because we had the greatest attorney. Thanks for everything! You will have our business again. And I highly recommend Matt Norris to anyone in trouble with a bad vehicle purchase. Thanks again
#1 attorney for lemon law
Mr.Norris helped us with our case where a car company tried to take advantage of me but he got me the money I had loss to the company and a little more.
Very good to work with
I am very proud to have had Matt Norris as my Attorney, he is very thorough and Matt gets the job done. I purchased a 2011 Chrysler 200 from a very large dealership in 2012. The car was wrecked before I got ,the damages exceeded 25% of the value of car, the dealership settled with us for a large sum of money !!!! Thanks To Matt Norris
Great Attorney !!!!
This guy went above and beyond requirements and expectations. He kept me fully informed throughout the process. Even during weekends and late evenings he would respond to emails. He even took calls on his personal cell phone. This guy was probably having dinner while discussing the case with me! My case involved a buy here pay here. Yes, a used car. The guys kept bs'ing me about fixing a problem with the motor, attempting to stall until the 90 day warranty period was up. Once Matt got involved thsee crooks got their act together quick, fast, and in a hurry. They even sent reps to my house to beg me to accept a loaner car. Thanks to Mr. Norris, I could have opted to just get a refund and walk away, but I was fond of the car. So Mr. Matt Norris here made 'me put a new engine in the car, refund me every payment I had made including down payment, AND made 'em take a couple grand off the principal!! If you're having trouble with a shady car dealer don't hesitate to call Matt Norris aka the real Matty Ice. He's a great lawyer.
Mr. Norris was always a phone call or email away. He kept me informed at all times during my case. Mr. Norris is a very open and honest guy; he tells you as he sees it. Mr. Norris has strong and outstanding work ethics and I highly recommend him.
Overall, my experience with the Norris Law Firm was extremely positive. I had purchased a new vehicle in February 2014, six months later the transmission failed and was repaired at the dealer, to subsequently fail two more times. In October 2015, when the transmission failed for the third time I decided to consult with an attorney specializing in the Lemon Law provision. After extensive research, I found Matt Norris. Matt came to my rescue! In just a few short months I had a new transmission and a rewarding cash settlement. Thanks to Matt’s responsive, professional and knowledgeable counsel my lemon was turned into lemon aid!
Matt Norris Law Firm Recommendation
Great Lemon Law Attorney
Matt and his team completely changed my perspective on what working with lawyers is. Four months ago, I was desperate with our car situation: we bought a new 2015 Jeep Cherokee with endless number of issues (terrible transmission, brakes,etc.) and never got any efficient response from the dealer or Chrysler (according to them everything is/was fine). Matt helped us file a warranty claim given our disappointment with the car. He was extremely responsive, responsible and a pleasure to work with; answered to all of my questions with the best attitude and always kept us informed. Although we were not able to return the car, they compensated us for our dissatisfaction. Now I am "less" angry every time I drive that car. I strongly recommend Norris Law Firm services!
My issues with this domestic car dealer began within two months of purchasing a brand new vehicle. Within the next month, I chose to hire an attorney for this unfortunate process. He immediately began working to resolve my case and instructed me on my next moves as well. He was extremely helpful with any questions I had, was able to expedite the process of the buy back, and return of the vehicle was a breeze. I definitely recommend him to anyone in the area looking for a lemon law attorney.
Excellent Choice for Lemon Law Attorney
My lemon law problem involved an RV that was a lemon. Due to the cost of my Recreational Vehicle, my case had to be held in a higher court. I purchased my RV out of state and I was treated really bad and was told from the manufacturer to just deal with it. When I made it back to NC, I tried to handle all of the issues for the body and the chassis of the RV directly with the manufactures but due to the major problems with the RV and the total disrespect and refusal to replace and or repair the problems with the RV forced me to make a decision. Dealing with one of the manufactures was horrible! So, I researched and found an Attorney by the name of Jacob Matthew (Matt) Norris. Matt was honest and told me that it would be his first case involving a Motorhome. I sent my RV Service records to Matt and he took my case.
Jacob Matthew Norris is an excellent and awesome attorney!!! Matt helped me stay calm even when he knew that I had every right to be angry based on how I had been treated. I am a female Veteran and this was my retirement money.
During communications with the attorneys for the two major manufacturers, Attorney Matt Norris knew when to be pleasant and when to be stern. When I voiced my opinions as to what was taking place and to the facts of the case, Matt listened and acted on my request. When some of my opinions were wrong or I did not understand some of the legal jargon, Matt actually took the time to explain the legal terms to me so that I knew what to adhere to.
Although my case took approximately three years because of the defendant's unwillingness to settle my case, Matt did not quit on me and he submitted all documents in a timely manner. Matt also included me in every decision that was made and Matt did not take any unnecessary mess from the big RV manufacturer and the chassis manufacturer!
I have to say that although the situation with the manufacturers was extremely stressful, Attorney Matt was there for me.
What an awesome down to earth human being Attorney Jacob Matthew Norris is!!! When I needed to vent, Matt listened and he did not judge me. My father passed away during this case. Matt and I had to meet with the attorney for the RV manufacturer. During this meeting, I had a hard time and began to cry over my father. Matt stopped the meeting to give me time and to make sure I was okay to proceed.
Attorney Matt settled my case and I was very happy with my settlement amount and the return of the RV and I did not have to endure a long drawn out court battle.
I am proud to say that Attorney Matt Norris treated me with respect and stood with me through the worse time I have experienced in my life the purchase of the RV and the passing of my father! What good person!
Attorney Jacob Matthew Norris of Norris Law Firm is an awesome attorney and I would recommend him any day!!!
A Very Satisfied Client
Review of an Excellent and Awesome Attorney
Working with Mr Norris was the best decision I have made in a long time. From the beginning, he was very honest and up front about my case and never mis-led my expectations. He was quick to respond to my questions, kept me informed of the progress of my case and was a True professional. I HIGHLY recommend his services if you need representation on a similar lemon law issue. Mr. Norris, I want to sincerely thank you for all of your help, your work, and your commitment to my case. The outcome you obtained truly made a difference in my life, and for that I can not thank you enough!!
Recent Auto Suit
Matt was very persist any with acquiring what we expected from our case. Sometimes it was a bit of a slow process but I don't think this was his fault as much as red tape. He kept going back with counter offers until we got most of what we wanted. Although we didn't get 100% of what we wanted and having several misunderstandings, he came through for us. I would recommend Matt.
Two words can describe J. Matthew Norris - Professional and Winner. In my experience with Mr. Norris as my representing counsel, he handled my legal issue competently and aggressively on my behalf assuring the best possible settlement for me. He communicated very well and his support staff was also outstanding. Mr. Norris was a great value for the fee and I respect his legal expertise. Lawyers may have a bad rap, but Mr. Norris is an Attorney.
I would like to say a big Thank You to Matt Norris!
During a lemon law case involving a 2014 domestic vehicle, Norris Law Firm preformed an incredible job. Matt Norris and his Office worked with me through the entire process, kept me informed, answered questions and delivered positive results.
Matt Norris is the BEST lemon law attorney you can get. He is familiar with most automotive manufacturers and their claims process. Do the things he and his office asks for and you will get the results you want.
2014 new vehicle
I have worked with Mr. Norris before and won that case as well. Mr. Norris is highly motivated and clearly interested in listening and guiding someone through a Lemon Law process. I have had a Vehicle Leaking from the roof for over 9 months, took it to the shop approximately 6-8 times for repairs. I had pictures of the leaks, timelines to when they occurred etc. However even with all this the thing that really won my case and allowed me to be able to turn the Lemon in and get a replacement vehicle was Mr. Norris' consultations with the 3rd parties lead attorney. I highly recommend him and he is an absolutely caring, patient and great person as well as a phenomenal attorney. If you have Lemon Law problems and meet the required criteria I would go to no one else. He is simply the best. While it took over 9 months to resolve my problem he was extremely patient and kept me in line. I had a tendency to lose my patience and he would calm me down and allow the process to take its course. He is simply great at what he does. Don't hire anyone else if you want the best attorney out there. I went from a 2013 to a 2015 with his help. But the best thing of all I was able to turn in that true Lemon that the company really gave me a hard time with, regardless of a mountain of pictures etc. Mr. Norris and the 3rd Party Lawyer was the real reason I was successful in getting out of my nightmare with his help. 5 Stars.
Best Attorney Out There; Highly Professional; As well as a good person!
I bought a used car from a dealership only to find out that the vehicle i purchased was a salvage vehicle. I contacted the Norris law firm and received a phone call back from Matt immediately and told him what had happened. From the start of the process he kept me informed of everything he was doing and always asked me before making any type of decisions in my case. He ended up getting the the defendants to settle my case for more money than i ever expected! His fee was also very reasonable. I would recommend him to anyone that has ever had any kind of issue with a car dealership. Great job and i give them 5 stars!
Best Auto Fraud Lawyer
Matt takes care of business!
I retained Matt to handle a desceptive trade practices case for us. While clearly a good case it required a considerable amount of investigation and a careful strategy in order to ensure the defendant was held accountable. We were impressed with Matt’s thoughtful approach and clear understanding of the case which he took the time to thoroughly review before he acted. I believe it was this attention to detail and willingness to pick up the phone and discuss matters as required that paid dividends. The case was fully resolved and I was delighted to have been able to work with such a capable and practical attorney.
Five Star Service and Results
I would definitely recommend Mr. Norris to represent anyone with a N.C Lemon Law claim. He helped me get a full vehicle buy back from a domestic manufacturer for a 48K vehicle that had to be repaired 6 times for the same issue. While the process is quite lengthy it wasn't due to his law firm, and could only imagine how long it would take without legal representation. He kept me well informed and was receptive to all the continuous questions I had for him along the process. Truly a satisfied customer.
Great N.C Lemon Law Lawyer
If you want a no nonsense hard working lawyer that will get to the bottom of your problem and treat you with respect and not just like another client, then I highly recommend Jacob Matthew Norris. After he won my case against a large Winston Salem used car dealership he told me to have a great trip which I was shocked because I had told him That months ago. I say this to say he actually cares and listens which is a rare thing today so he gets 2 thumbs up from me Thanks again Matt .
A No Nonsense Lawyer!!!!
Our nightmare started over a year ago, Matt came into the picture just a few months ago. He was able to settle our case in those few months, and he did it to our complete satisfaction. Matt Norris was kind, knowledgeable, and understanding when dealing with us, but he was tough, firm, and unwavering as he fought for our justice. It is without hesitation that we recommend Matt Norris unconditionally. I shudder to think what would have happened if we had not found him. Thank you Matt for ending our nightmare and bringing peace back into our lives.
Staples has the easy button, we have Matt Norris
Matt was the first lawyer we ever had to hire for anything in our lives. After having a difficult time with the car manufacturer, Matt was able to assist and achieve positive results. He always updated us on new information as it came in, and always returned my phone calls. I knew he was probably a very busy person, so I always left a voice message or sent an email, but I always received a response within a day, and most of the time that very same day. Ultimately, everything worked out for us and we are very happy with the end result! I highly recommend him for any Lemon case!
I felt like I had been taken for a run by the dealership. Everyone told me there was nothing I could do about the situation, just deal with it. I'm glad to say that Attorney Matt Norris gave me hope. He plainly explained my rights and the steps we'd take together to cure the damage that had been done (financially and emotionally). He and his assistant kept me informed the whole time and if I ever had a question, they were only a phone call away. I would recommend him to anyone that finds themselves at the mercy of a dealership and their neglegiance.
From the very beginning, Matt saw in our case, what we saw. Anytime we asked a question, he gave us the practically, the best and worst outcome. He made sure that we were on board and understood everything, every step off the way. He went above and beyond what we had expected. We were people not just a case. He will be the first name I give as a reference and the first person I call when I decide to buy a car. I will trust his decision!!
The Most Thorough, Knowledgable, Patient, Encouraging, Awesome Attorney!
I was in a situation that many of us have unfortunately found ourselves. I never discussed anything with a lawyer, let alone hire one. I called random numbers from the web, and the first two firms I reached both highly recommend Norris Law Firm. He was easy to get in touch with and after our first appointment I felt very confident that I was making the right choice hiring Norris Law Firm. He was honest, straight forward and did not sugar coat the reality of the situation. I would highly recommend Norris Law Firm if you ever find yourself looking for an excellent lawyer!
Was very pleased with Matthew Norris services!
As I found myself on the defendant side of a lawsuit against a large insurance company, Matt stepped up to the plate and did his homework and got the lawsuit dismissed, and kept me posted at all times, where we were with the case, I would use Matt again and also recommend him as well , Thanks Matt,
Great Lawyer , for Handling a law suite ,as the defendant,as I was
Recommendation of Matt Norris
Matt helped me with a lemon case against a domestic auto-manufacturer. His office did an amazing job. As an attorney, I didn't really feel right hiring an attorney to help me, but what took me months to make progress on, he was able to accomplish in days. Ignored letters were all of a sudden answered and his office kept me informed the entire way. He did an amazing job!
Great Attorney that gave Great Results
Matt is an awesome attorney! I would most certainly recommend him to anyone! He knew the ins and outs of my case and knew what he was doing. I was not sure that I could do this but Matt was there for me and encouraging me every step of the way! He will fight for what is right! He is awesome!
My case was very challenging with an import manufacturer. Matt worked tirelessly to get the results we needed which was to get out of the existing car I had and into another one. The manufacturer presented a number of hoops to jump through and Matt handled them all like a pro. The outcome exceeded my expectations and I drove away in a brand new car. Thank you Matt for your efforts and professional handling of my issues.
I interviewed 5 lawyers before settling on Matt for our lemon law case. He's smart, professional, and sets fair expectations. We appreciated his honesty throughout the whole lemon law process, which truthfully, isn't very consumer-friendly! The car company threw several curveballs...he navigated them easily, and we were grateful to have him lead the way and fight the battle. I definitely don't think we would have persevered otherwise. And yes, thanks to Matt, we won.
Greatfull, Fantastic, Professional are just a few of the words that come to mind. Matt showed a level of care and true concern for the matter at hand. It was a pleasure to work with Matt from start to finish. I found my self truly thankful for his services. During the procedings of "Lemon Law" I felt as if I sat back and had to do nothing! Matt handled every conversation and answered every question promply. Matt even brought up unbiased questions for me to consider. After everything was handled Matt even followed up and asked for pictures of the new car! WOW! Now that is customer satisfaction at its finest. I would recomend Matt and his office to anyone.
Best Service Ever!
Mr.Norris is a very good lawyer who fought Ford Motor Company for my wife, and me over a lemon law case. Mr.Norris kept my wife, and me notified when anything was happening in the case, and was always a phone call away. Any part of the case, he would break it down, and give us all our options, and tell us what he recommends, but leaves it up to us. He is very easy to talk with, and always an email or phone call away. I would tell anyone who is having a vehicle problem, and wants to see if they can take legal action call him. He will work hard for you not a pay check.
best lemon law lawyer in NC
I highly recommend the services of Atty. Matt Norris. We had major issues with our vehicle burning an excessive amount of oil. We purchased the vehicle used as a certified pre-owned from a dealership in addition to an extended Manufacturer Factory warranty. We admit Atty. Norris exceeded our expectations during the process and final results. Initially, we contacted a noted Law Firm in Durham, NC specializing in “Lemon Law” about our issues and was told we did not have a case because the vehicle was purchased used and in another state. We contacted Atty. Norris with our issues and he informed us that we indeed have a case under Magnuson-Moss Warranty Act. We retained his services and proceeded through the formal process. Atty. Norris was very open, honest and welcoming of our thoughts, ideas and questions. The ultimate outcome resulted in the manufacturer repurchasing the vehicle from us. I would not hesitate to utilize Atty. Matt Norris services if ever another issue arose.
Highly Recommend Atty. Matt Norris
Mr. Norris is an outstanding person to have on your side. Not to get into specifics of my case, but I had entered into a contract and the other party left me hanging for close to 30K. Mr. Norris, through is hard work, knowledge, and desire for justice to be done, managed to get a judgment in my favor for the entire amount and then some. I cannot recommend him highly enough. When you need someone who will fight for you and not stop until he’s won, this is the man to go to!
An outstanding advocate to have on your side!!
Matt is a great lawyer. He took the time to explain everything about my case and he answered all my questions. We discussed various options, and Matt gave great advice. Matt kept me informed along the way, and checked up with me after the case was resolved to make sure everything was OK. I am very happy with the results of my case.