If your warranty says that you have to go to a BBB lemon law arbitration first, or one through the NCDS, then to arbitration you might have to go (but not yet!). Many warranties require that you submit your claim to a non-binding arbitration process through the BBB or other forum before pursuing a lemon law lawsuit, but it does not require you to do it before contacting a lawyer to assist. If your warranty requires this, it may be required, but there could be legal defenses that apply which can invalidate the warranty requirement. However, be careful about doing this without a lawyer because a lot of the arbitration rules are rigged in favor of manufacturers, and in large part it is something of a kangaroo court. In most cases, the arbitration rules limit what you can recover under the law, which may be what invalidates the requirement. You could wind up with substantially less than you are otherwise entitled to receive if you pursue such a claim before engaging counsel and may end up spending time that could be better spent getting you out of your vehicle faster. In the vast majority of cases we can assist without ever needing to pursue that avenue, and in the rare cases that we do, we can assist you with it in parallel with our contacts to the manufacturer on your behalf.
We can assist you in determining if one applies to your vehicle and can help you with the procedure. Call us to discuss your situation.
