I was having a major issue with a car I recently purchased. After numerous trips to the dealership with no results, I spoke with Mr. Norris regarding my issue. Mr. Norris explained the process in great detail. His communication was outstanding, always making himself available. After a short period of time he called with great news…the manufacturer ended up buying the car back and compensated me for all the payments I had made. I was very happy with the results and would highly recommend Mr. Norris.